Scope of
Work
Network
Service and Maintenance “NSM” has been providing complete IT, CCTV Security
Camera, Security Alarm System and Telecom Solutions for your business with
reliable services and quality at a very low cost. NSM “Network Service and
Maintenance” is professional service and highly responsible for many types of
IT, Security and Telecom project.
Our
engineers are much experience more than 14 years and work with many companies, such
as bigger ISP in Cambodia.
Customer will be responsible
for providing a single point of contact for coordination with NSM to assigned
IT Specialist. Please
find below details of completed Scope of work as following:
1. Hardware &
Peripherals
Upkeep and
maintenance of the
hardware installed including Servers, Personal Computers, Printers, Scanners, CD
Writers and Laptops.
§
Maintain
System Services & Configurations
§
Install
& Update Drivers
§
Apply
OS Patches, Program Patches, Performance Tweaks
§
Registry
Optimization & Repair
§
Perform
System Log Verifications
§
Hardware
& Disk Space Check
§
Scandisk, Remedy Disk Errors
§
Perform
Disk Cleanup & Defragmentation
§
Temp File Cleaning
§
Server
Data Backup
§
Physical
Equipment Cleaning
§
Coordination
with OEMs (Original
equipment manufacturer) for troubleshooting of the computer and other peripherals under warranty.
2. Security
Maintenance of
Local Area Network (LAN)
installed in the
customer premises including configuration and trouble-shooting of
routers and managed
switches.
§
Perform
critical security updates &
Security Assessment
§
Protection
Program Updates (Antivirus, Spyware)
§
Virus, Spyware,
Trojan Removal & Repair
§
Configure
& Manage Firewall/Perimeter Devices
§
Maintain
VPN Infrastructure
§
IDS/IPS
infrastructure Management
§ CCTV, Burglary Alarm and Fire Alarm
System
3. Networking
Maintenance of Local
Area Network (LAN)
installed in the
customer premises including configuration and trouble-shooting
of routers and
managed switches.
§
Configure
VLAN, LAN and Wireless Network
§
Manage
Routers, Media converter and switches.
§
Manage
network connectivity to Server, Network Printers or other sharable resources.
§
Check
Hardware, load, paths and apply security patches
§ Check port/cable connectivity using LAN Tester.
4. Applications
The following Software Applications are
supported under Maintenance Plan.
§
Operating
Systems
o Windows Server 2003, 2008, 2010, 2013
o Microsoft Windows XP, Windows 7
o Linux Ubuntu, RedHat, CentOS
§
Setup Email Client/Server
§
Protection
Program (Antivirus, Spyware)
§
Productivity
Software
o Microsoft Word, Excel, PowerPoint and Outlook and Other software
Unless specifically noted within this SOW, customer is
responsible for the repairs/fixing/replacement of all the electrical /electronic, and/or mechanical components and parts of the Computer Systems and Accessories, including the Printers, Scanners, Drive/Cd-Writers,
Toner, Ink Cartridge, Modems & UPS etc.
§
Moving
or Relocating Equipment
§
Repair,
replacement of malfunctioning/nonfunctioning equipment or parts
§
Installing
new PC’s or Servers*
§
Installing
new printers or other external devices*
§
Maintenance,
Support of Software (not listed under the “Applications” Section
§ Verification that the Customer’s software licenses are valid and current. Licensing of the Customer’s software remains the responsibility of the Customer.
§ Laying of cables
Below is
the
list of Add-on Services available
to our customer.
§
Infrastructure Setup
§
Maintenance
of IP Phones
§
Data backup on Personal Computers
§
Server
(apps, mail, web) monitoring tool
§
Data recovery
§
Network
load-balancing and redundancy
§
Implement
firewall
§
Stand-by arrangement to be made in
case the equipment
is to be taken to workshop
for repairs.
7. Technical Support Services
We’re
here to help and support you within respond time.
